FAQ

Frequently Asked Questions

General

Why it is warned that the carbon brush emitter should not be contacted with anything while power on?

The carbon brushed under the hood of emitter is the source of ion generation, which runs at relatively high voltage. We design the hood to protect the carbon brushes from contact as well as possible. However the carbon brushes cannot be fully sealed so user should also be aware that any contact during operation need be avoided.

Why do I feel electrocuted when touch the carbon brush emitter while power on? Will that be any risky?

The Airvida runs on high voltage internally, so it is possible to feel electrocuted when contact the carbon brushed with hands or skin during operation; that’s why we designed the emitter hood for the protection. It’s not any harmful if happens accidentally, due to the extremely low operational current (4~6uA). Airvida is CE certificated, meets any existing safety standard of an electronic product.

Does Airvida need any maintenance and how should I proceed?

Airvida runs on its own without any further supplies. However due to its effectiveness of bringing particles & dust to the ground, there might be particles accumulated onto the carbon brushes after time. These accumulation might affect the ion generation, so regular cleaning is suggested. Cleaning can be processed by brush cleaner in the package or using a tooth pick gently follow the brush hair to remove dust.
Please do not clean Airvida during operation; if Airvida has been cleaned by wet swabs, it should be fully dried before next operation.

Why give Airvida a fanless design?

We believe that no one should compromise the inevitable low frequency hums from any existing active fan design, that’s why we painstakingly design the unique emitters to assure that Airvida works flawlessly without an active fan. Airvida retain 2,000,000 ion/cc concentration within the coverage of 15cm around the emitter.

Will ion concentration be affected by wind blow and hence become less effective?

The highest negative ion concentration in natural environment is around 20,000 ion/cc. Airvida is capable to generate and retain the concentration of 2,000,000 ion/cc, which is 100 times more than natural environment, to ensure that Airvida could stay effective under daily usage/condition.

Does Airvida also generate electromagnetic wave with negative ions?

Airvida proudly passes CE certification, which means Airvida meets every safety standard ranging from electromagnetic radiation, ozone etc.

Is Airvida waterproof?

Airvida is not designed water-proof, contact of any liquid should be avoided. If Airvida is accidentally wet, please power off Airvida as soon as possible and wait until Airvida is fully dried before next operation.

How often should I clean Airvida?

Airvida should be cleaned once a week or more if the region has inferior air quality.

Is the ozone that comes from Airvida while generating ions harmful to human?

The ozone density is fully tested by independent lab with an excellent result of only 0.006ppm (Airvida L1)/ 0.007ppm (Airvida M1); which is 8.3/ 7.1 times lower than the EU safety standard. Not only is the ozone density harmless, it’s also has a proven effect of air sterilization.

Will Airvida attract more air particles around its wearer?

Ion does not attract dusty or airborne particles. The mechanism of ionic air purifying is to capture the airborne particles and brings them to ground. On the other hand, there are natural environments that have high density of ion, such as waterfalls or forests; and these places are famous for fresh air, not polluted air.

Is it safe to wear Airvida with a cardiac pacemaker?

Airvida complies with CE certification of EU, meets the safety regulations of electronic products. However the user with a cardiac pacemaker should always consult a doctor for a permission before using any electronic devices.

Airvida L1

How do I confirm that Airvida L1 is functional?

Turn on Airvida, press “Airvida” logo plate with your finger while move the emitter close to your lip. You should feel a breeze coming out from the emitter. Airvida has a fan-less design; the breeze is coming from the fully operational ion generation.

Will wearing Airvida L1 cause any skin discomfort ?

The inner wrapping of Airvida is a mixture of natural rubber / silicone without any chemical painting and is safe for human wearing.

Does my neck size matter to wear Airvida L1?

Airvida L1 has a unique flexible bracket design to be adapted to various neckline under 34.5cm; the users of neckline larger than 34.5cm might feel the brackets.

Airvida M1

How can I get the best performance from Airvida M1?

Wearing Airvida M1 with titanium necklace is the best way to deliver negative ions. In some formal occasions, you may wear M1 with collar clip as alternative solution. However certain materials of clothes may absorb negative ions and reduce the performance.

What is the best way to use Airvida M1?

1. Facing the carbon fiber brush to your breath way. The negative ion vent (carbon fiber brush) should not be covered by anything.
2. Remember to brush the carbon fiber brush with the cleaner in the package so as to remove pollutants on it regularly.

Can I use Airvida M1 as a table air purifier? Any limitation on that?

Airvida M1 can be used on a table standee air purifier. We suggest you putting Airvida M1 on a charging dock as charging cable is powered. To insure the best performance, it is suggested to adjust the negative ion vent toward your breath way within 30 cm.

How do I confirm that Airvida M1 is functional?

Put Airvida M1 on charging dock, press the bottom of charging dock with your finger while move the emitter close to your lip. You should feel a breeze coming out from the emitter. Airvida M1 has a fan-less design; the breeze is coming from the fully operational ion generation.

Need More Help

Local Support

China

中国上海﹑江苏﹑浙江代理商
昆山大武吉电机有限公司

服务专线:0512-36600191
服务邮箱:[email protected]
代理商微信公众号:大武吉

France

INOVANEA sas

INOVANEA sas Le Bourg 63220 NOVACELLES
Tel : 06.99.26.13.00
mail : [email protected]

Germany

Wotscom GmbH

Hofweg 31, 22085 Hamburg, Deutschland
mail : [email protected]

Hong Kong

思維集團有限公司

服務專線:(852)29551333
服務信箱:[email protected]

Indonesia

PT. Global Inti Jaringan

Phone support: (+62) 21 29661373, 1374, 1375
Email support: [email protected]

Japan

萬祥株式会社

連絡先:03-5806-9360
E-mail:[email protected]

Korea

한국 총판 대리점

편한상사
Tel: 070-4124-0030
Email: [email protected]

Taiwan

汎武事業股份有限公司

服務專線:(07) 6167936 #255
服務信箱: [email protected]